Frequently Asked Questions
Find answers to common questions about Khushi Hospital's services, policies, and procedures.
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Find answers to your questions by browsing through our categorized FAQs.
Appointments & Registration
Information about scheduling appointments, registration process, and what to bring.
View FAQsInsurance & Billing
Details about accepted insurance plans, billing procedures, and payment options.
View FAQsVisiting Hours & Policies
Guidelines for visiting patients, hospital policies, and visitor information.
View FAQsMedical Records
How to access your medical records, privacy policies, and information sharing.
View FAQsAppointments & Registration FAQs
How do I schedule an appointment?
You can schedule an appointment by calling our appointment desk at +91 98765 43210, visiting our website and filling out the appointment form, or visiting the hospital in person. We recommend scheduling appointments in advance to ensure availability with your preferred doctor.
What documents should I bring for my first visit?
For your first visit, please bring a government-issued photo ID (Aadhar Card, PAN Card, or Passport), your insurance card (if applicable), any referral letters from your primary physician, and your previous medical records including test results and imaging studies related to your condition.
How early should I arrive for my appointment?
We recommend arriving 15-20 minutes before your scheduled appointment time for new patients to complete the registration process. For follow-up appointments, arriving 10 minutes early is sufficient.
Can I request a specific doctor for my appointment?
Yes, you can request an appointment with a specific doctor. However, availability may vary based on the doctor's schedule. If your preferred doctor is not available, we can suggest other qualified specialists in the same department.
What if I need to cancel or reschedule my appointment?
If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance by calling our appointment desk. This allows us to offer the time slot to other patients who may need urgent care.
Do I need a referral to see a specialist?
While referrals are not mandatory for all specialists, they are recommended as they provide valuable information about your medical history and condition. Some insurance plans may require referrals for specialist consultations to be covered.
Insurance & Billing FAQs
What insurance plans do you accept?
We accept most major insurance plans, including [List of major insurance providers]. Please contact our billing department at +91 98765 43213 or check our website for a complete list of accepted insurance providers. We recommend verifying your coverage before your appointment.
How does the billing process work?
After your visit, we will submit a claim to your insurance provider. Once processed, you will receive an explanation of benefits (EOB) from your insurance company detailing what was covered. You will then receive a bill from us for any remaining balance that is your responsibility.
What payment methods do you accept?
We accept cash, credit/debit cards (Visa, MasterCard, American Express, RuPay), UPI payments, and bank transfers. Payment is expected at the time of service for outpatient visits unless other arrangements have been made.
Do you offer any payment plans?
Yes, we offer flexible payment plans for patients who may need assistance with their medical bills. Please speak with our financial counselors to discuss your options and set up a payment plan that works for you.
How can I get an estimate of my costs?
You can request a cost estimate for planned procedures or services by contacting our billing department. We will need information about your insurance coverage and the specific services you will be receiving to provide an accurate estimate.
What if I don't have insurance?
If you don't have insurance, we offer self-pay options with transparent pricing. We also have financial assistance programs for eligible patients. Our financial counselors can help you understand your options and find the most affordable solution for your healthcare needs.
Hospital Services FAQs
What specialties and departments are available at Khushi Hospital?
Khushi Hospital offers a wide range of specialties including Cardiology, Orthopedics, Neurology, Pediatrics, Gynecology, Ophthalmology, General Surgery, Internal Medicine, Dermatology, ENT, Urology, and more. Each department is staffed with experienced specialists and equipped with advanced technology.
Do you have emergency services?
Yes, our Emergency Department is open 24 hours a day, 7 days a week, including holidays. Our emergency team is equipped to handle all types of medical emergencies with prompt and efficient care.
What diagnostic services do you offer?
We offer comprehensive diagnostic services including laboratory tests, X-rays, CT scans, MRI, ultrasound, ECG, EEG, endoscopy, colonoscopy, and more. Our diagnostic center uses state-of-the-art equipment to ensure accurate and timely results.
Do you have a pharmacy on-site?
Yes, we have a 24-hour pharmacy on-site that stocks a wide range of medications. Prescriptions from our doctors can be filled immediately, and our pharmacists are available to provide information about your medications.
What rehabilitation services are available?
We offer comprehensive rehabilitation services including physical therapy, occupational therapy, speech therapy, and cardiac rehabilitation. Our rehabilitation team works closely with your doctors to develop personalized recovery plans.
Do you offer telemedicine or virtual consultations?
Yes, we offer telemedicine services for certain types of consultations and follow-up appointments. This allows you to consult with our doctors from the comfort of your home. Please call our appointment desk to check if your consultation can be conducted virtually.
Visiting Hours & Policies FAQs
What are the general visiting hours?
General visiting hours for most wards are from 10:00 AM to 8:00 PM daily. However, specific units like ICU have restricted visiting hours: 11:00 AM - 12:00 PM and 5:00 PM - 6:00 PM. We recommend checking with the specific department for their visiting policies.
How many visitors are allowed per patient?
For general wards, we allow two visitors per patient at a time to maintain a restful environment. For ICU and other critical care units, only one visitor is allowed during designated visiting hours. Special arrangements can be made for family members in certain situations.
Are children allowed to visit patients?
Children under 12 years of age are generally not recommended to visit patients, especially in critical care units, due to infection control measures. Exceptions may be made in special circumstances with prior approval from the nursing staff.
What items can I bring for patients?
You can bring personal items like toiletries, comfortable clothing, books, and mobile devices with headphones. Flowers are allowed in most wards but not in ICU. Please check with the nursing staff before bringing food items as some patients may be on restricted diets.
Is there a waiting area for visitors?
Yes, we have comfortable waiting areas on each floor for visitors. These areas are equipped with seating, water dispensers, and in some cases, televisions. There is also a cafeteria on the ground floor for visitors.
What are the parking facilities for visitors?
We have a spacious parking area for visitors with both covered and open parking options. Parking is available on a first-come, first-served basis. There is a nominal fee for parking, with discounted rates available for long-term visitors.
Medical Records FAQs
How can I access my medical records?
You can request your medical records by filling out a medical records release form at our Medical Records Department. You'll need to provide identification to verify your identity. Records can be provided in physical or electronic format based on your preference.
Is there a fee for obtaining medical records?
There may be a nominal processing fee for obtaining copies of your medical records, especially for large files or if you require multiple copies. The first copy for personal medical use is often provided at a reduced cost.
How long does it take to process a medical records request?
Standard processing time for medical records requests is 7-10 working days. Urgent requests can be processed more quickly in special circumstances. You will be notified when your records are ready for pickup or have been sent as requested.
Can someone else request my medical records on my behalf?
Yes, but they must have your written authorization. For a third party to access your medical records, you need to complete an authorization form specifying what information can be released and to whom. The authorized person must provide identification when collecting the records.
How long do you keep medical records?
We maintain medical records for a minimum of 10 years from the date of last treatment, in accordance with legal requirements. For pediatric patients, records are kept until the patient reaches the age of 21 or for 10 years, whichever is longer.
Can I access my test results online?
Yes, we offer a secure patient portal where you can access your test results, appointment history, and other medical information. To register for the portal, please visit our website or speak with our reception staff during your next visit.
Patient Care FAQs
What should I expect during my hospital stay?
During your hospital stay, you will be assigned a room based on your medical needs and insurance coverage. Our nursing staff will orient you to your room and explain the call button system. Your healthcare team will visit you regularly to monitor your progress and adjust your treatment plan as needed.
How is pain managed during hospitalization?
We take pain management seriously and use a comprehensive approach. Your healthcare team will regularly assess your pain levels and provide appropriate medications or other interventions. We encourage you to communicate openly about your pain so we can address it promptly.
What is the discharge process like?
The discharge process begins when your doctor determines you are ready to leave the hospital. Your healthcare team will provide discharge instructions, including medication information, activity restrictions, follow-up appointments, and signs of complications to watch for. A discharge summary will be provided for your records.
Will I receive follow-up care after discharge?
Yes, follow-up care is an important part of your recovery. Before discharge, we will schedule any necessary follow-up appointments with your doctor or specialists. Depending on your condition, we may also arrange for home healthcare services, physical therapy, or other outpatient services.
How can I provide feedback about my care?
We value your feedback and use it to improve our services. You may receive a patient satisfaction survey after your visit. You can also provide feedback directly to our Patient Relations Department in person, by phone, or through our website. We appreciate both positive feedback and suggestions for improvement.
What if I have questions about my medications after discharge?
If you have questions about your medications after discharge, you can call our pharmacy at +91 98765 43214. For urgent concerns, contact your doctor or our 24-hour nursing helpline. It's important to understand your medications, including dosage, timing, and potential side effects.
Still Have Questions?
If you couldn't find the answer to your question, please don't hesitate to contact us.